In a post from last month, we discussed the Trader Joe’s email opt-in process via their in-store signage. The healthy food store was promoting their email newsletter on location, but did not make it easy to sign up.
After finally getting on board I eventually received the first newsletter piece. “Trader Joe’s roasting…a turkey” — this subject line could use some improvement, but that is the least of their concerns.
Below is the turkey newsletter:
I think this needs a major overhaul. For starters:
1. Where is the useful navigation?
2. How about a link to the website (other than the PDF for the ‘Turkey Roasting Game Plan’)
3. Color: Outside of the turkey and corn, maybe something more than black and white.
4. Design: A design overhaul that is consistent with the TJ’s brand would help a great deal.
5. Architecture: Before overhauling design, develop a cohesive and usable architecture for the email. Here is an example of Blue Nile doing well with this.
6. How about bringing it full circle and having some local store mentions?
The list goes on…
While Trader Joe’s is a ‘down to earth’ brand, and probably promotes a minimalist approach with their email communications, there is no reason they can’t find equilibrium with email best-practices and simplistic presentation. I hold larger companies to a much higher standard when reviewing emails. With Trader Joe’s bringing in $7.2 billion in 2008 should be producing better work.
Don’t get me wrong — there is a place for ultra simple and pretty much designless emails. I’ve seen much higher engagement with a simple-text personal letter format — under the right conditions. Trader Joe’s may have been better off with that approach here: “Forest, with Thanksgiving right around the corner, we thought you would enjoy some tips for preparing your turkey….. ” etc. But they chose a different approach and did not make the appropriate adjustments.
Thoughts or questions? Feel free to leave a comment below or shoot me an email.
Cheers,
Forest
